Refund policy

1. Contact us

To cancel or report an order issue, send a clear request to office@hoskay.com or to this address: Bulgaria, 4002 Plovdiv, Zapaden district, 6 Bratiya Street, floor 3, addressed to Хендекс ЕООД. Include your name, account email, order and payment date. Do not send banking passwords or a complete card number.

The website does not yet accept package payments. These rules describe forthcoming purchases.

2. Right to cancel digital packages

If you are a consumer entering a distance contract for a service, you generally have 14 days from entering the contract to cancel without giving a reason. Registration, signing in or opening the editor does not automatically remove this right.

Exceptions for a fully performed service or the supply of digital content apply only under the conditions set out by law, including the necessary separate express consent and acknowledgement. If you request that a service begins during the cancellation period, a proportionate amount may be due only where the law permits it. There is no blanket rule that digital purchases are non-refundable.

3. How to submit a request

You may use the cancellation form or your own unambiguous statement. Selecting the following button prepares an email in your mail application; you must send it yourself.

4. Refunds and non-conformity

For a lawful cancellation, we return the amounts due without undue delay and within the applicable 14-day period, using the same payment method unless expressly agreed otherwise at no cost to you. If a digital service is defective or does not conform, contact us for a remedy; where provided by law, you may request a price reduction or termination. These rights are separate from cancellation without a reason.

5. Personalised physical products

Goods made to individual specifications may fall under a statutory exception to cancellation due to a change of mind. This does not remove rights concerning defects or non-conformity. Specific terms are provided before the separate order. Purchases through Hoskay follow the terms of the seller stated there.

6. Independent assistance

You may submit a complaint to the Commission for Consumer Protection and use applicable dispute-resolution options. You do not need to waive statutory rights to seek our assistance.